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FAQs

With all due respect to your query we insist you to refer this FAQ page because many questions can be answered here, and it will help us in reducing future inquiry numbers, which could cause a delay in response.

Purchase & Payments

Q. Is it safe to use my credit card on your site?
Goslash ensures the security of all transactions. Every credit card purchase you make at Goslash.co.nz is backed by the Goslash Safe Shopping Guarantee, and our site is secured using SSL encryption technology.

Q. What forms of payment do you accept?
We currently accept PayPal, Visa and MasterCard payments for all orders.

Q. How do I order items with Cashier's Cheque or Money Order?
We do not accept Cashier's Cheques or Money Orders.

Q. Can I add more than one product to my basket?
Yes, after adding a product to your shopping basket, you will be directed to the shopping basket page with your order, where you can proceed to checkout, or you can click the 'continue shopping button' to return to the Goslash.co.nz homepage, where you can view other products and choose to add them to your basket. To view your basket at any moment, go to the top of the page and click the 'basket' symbol.

Q. Can I combine multiple orders?
Yes, you can put as many items in your cart as you want and then check out. Multiple orders will be sent out in separate shipments/courier bags, with each shipment having its own tracking number.

Q. I want to buy multiple items off Goslash.co.nz. Can I pay one freight and you bundle all the items together in one bag?
All our products come with free shipping. While we work closely with our supplier to ensure that stock levels are as accurate as possible, our supplier's warehouses are located all over the world. Our suppliers may need to ship the items to you in separate courier bags at times - this is how we keep costs low and freight moving quickly with full tracking International/Domestic courier service.

Q. When placing an order, I get an error message stating that there has been an authorisation failure. What went wrong?
Please double-check your credit card number and expiration date. For credit card payments, we accept Visa and MasterCard.

Q. Can I order online and pick up?
We do not provide pick-up services.

Q. If I order on weekend or public holidays when you process and ship my order?
These orders will be processed the following business day (excluding weekends and holidays).

Q. How long will it take to receive my tracking number.
Our order processing time is 2-3 business days, so you should receive your tracking number within that timeframe.

Q. Where can I place my order from?
You can order from the United States, Canada, Australia, and New Zealand.

Q. Where is your business located?
Our headquarters are in Christchurch, New Zealand.

Q. What currency will I be charged in?
Base currency of our store is NZD but Orders are immediately processed in your local currency.

Q. Will I receive any confirmation number when I place an order?
Yes, all customers receive an immediate email with their order information, including their order id, name, and product details. If you have not received it within 24 hours, please contact us.

Returns & Refund

Q. How can I contact you?
You can contact us by email at help@goslash.co.nz or WhatsApp at +64 225945789 if you have any questions about our online store or your order.

Q. Can I Return a product?
Goslash.co.nz accepts product returns for refund or exchange up to 30 DAYS from the delivery date, as long as the returned product(s) are unused and in their original packaging.
You can submit a return request via email on help@goslash.co.nz for more information.

Q. How long does it take to process a return?
Within 7 days after receiving the package at our return center, returns are confirmed. Once your return has been accepted, you will get a refund, exchange, or credit within 7 days of our services approving your return.

Q. What is the warranty of the product I purchase from Goslash.co.nz?
Any of our products offered through our online store are guaranteed to be defect-free. Any return or exchange request originating from a defective item will be accepted if the following conditions are met:
- The item had to be purchased through our online store.
- The item must have never been used and must be in its original packing.
- The return or exchange request is submitted within 14 days of delivery
- The return or exchange request is submitted within 28 days of delivery

If you need further information on how to return or replace a faulty item, please send an email to our customer care department on help@goslash.co.nz

Q. Do you do back orders?
We do not take back orders. While we do everything, we can ensure that our stock levels are always accurate, there may be times when we are unable to fulfil your order or locate a replacement product due to unforeseen circumstances. If this happens, we will contact you and offer you a shop credit, reward points for the amount you spent, or a full refund.

Shipping & Delivery

Q. Where do you ship?

We ship to addresses in Australia, New Zealand, the United States, and Canada.

Q. Where do you ship from?

We ship from warehouses in the United States, China, Australia, and New Zealand. As a result, if you order multiple things, you should anticipate them to arrive in distinct packages, as different companies specialise in different areas of manufacturing.

Q. How long will it take for my item to be delivered?
Our standard delivery time is 7-14 days.

Q. Do you ship to PO Box addresses?
Yes, we ship to PO Boxes for no additional charge (excluding Furniture or bulky Items)

Q. Will I (Customer) pay tax and duty when ordering from overseas sellers?
Orders sent from overseas that over $1000 may be subject to import duty and tax (Australia and New Zealand Only). But do not worry we have got you covered. All prices on our site include all fees, and you will not have to pay anything extra.

Q. After receiving tracking number of my parcel, I have received a text and asking for payment or small customs fee? What should I do?
Please do not click on any such links or pay any fees without first confirming with us.