Return & Refund Policy

RESTOCKING FEES MUST APPLY (UNDER CHANGE OF MIND RETURNS)

RESTOCKING FEES IS CALCULATED ON CASE BY CASE BASIS

RETURNS
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
You are required to notify Goslash within 10 working days in the unlikely event that the item arrives damaged or faulty or incorrect.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Several types of goods are exempt from being returned. Such as intimate or sanitary goods and health and personal care items. 
To complete your return, we require a receipt or proof of purchase. 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

EXCHANGES
Damaged goods or incorrect order upon arrival.
If your order arrives damaged, incomplete or incorrect please contact us on [email protected] 
If we need the product to be returned to us, we will arrange this at our cost and ensure a replacement is on its way to you as soon as possible. 

CHANGED YOUR MIND
If you change your mind about the products you have purchased from us and you need to exchange or refund send us an email at [email protected] and send your item to:-
PO Box 6676, Upper Riccarton 8442. Christchurch, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RESTOCKING FEES MUST APPLY (UNDER CHANGE OF MIND RETURNS)

RESTOCKING FEES IS CALCULATED ON CASE BY CASE BASIS

Conditions for Returns under CHANGE OF MIND
  1. Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed or otherwise unused.
  2. Any accessories, manuals and gifts included with the item must be returned.
  3. All labels and tags should be still attached.
  4. The product being returned is not on the exclusions list below.
  5. Return shipping is at the buyers’ expense for the change of mind returns
  6. Original shipping charges (including rural delivery fee) will not be refunded for change of mind returns.
  7. Please make sure you have your Trade me order number handy to make the process as smooth as possible.
  8. Once approved, you’ll be provided with the return details
  9. When we receive your item back our team will do a quick assessment then issue you a refund for that product.
  10. We accept all returns to New Zealand address.
Exclusions
  1. Health and beauty products, including cosmetics and fragrances.
  2. Hosiery, underwear and swimwear.
  3. Bedding and accessories (e.g. pillows, mattress toppers/protectors etc.)
  4. Toilet Seats (if original packaging is removed)
If your item is damaged or faulty, please contact us as soon as possible within 3 days. We will provide the further assistance on case by case basis
 
Please contact our friendly customer service team with any questions about your order and our services