Return & Refund PolicyRETURNS
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
You are required to notify Goslash within 10 working days in the unlikely event that the item arrives damaged or faulty or incorrect.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Several types of goods are exempt from being returned. Such as intimate or sanitary goods and health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Damaged goods or incorrect order upon arrival.
If your order arrives damaged, incomplete or incorrect please contact us on firstname.lastname@example.org
If we need the product to be returned to us, we will arrange this at our cost and ensure a replacement is on its way to you as soon as possible.
CHANGED YOUR MIND
If you change your mind about the products you have purchased from us and you need to exchange or refund send us an email at email@example.com and send your item to:-
PO Box 6676, Upper Riccarton 8442. Christchurch, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.