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Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Such as intimate or sanitary goods and health and personal care items.To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

Late or missing refunds

If you haven’t received a refund yet, please re-check your bank account.Step-2, contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of the above and still have not received the refund yet, please contact us athelp@goslash.co.nz

Damaged goods or incorrect order upon arrival.
If your order arrives damaged, faulty, incomplete or incorrect please contact us on help@goslash.co.nz within 3 days. We will provide the further assistance on case-by-case basis
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Conditions for Returns under CHANGE OF MIND

Your item must be in a saleable condition, meaning all original packaging (including shrink wrap and security seals) must be fully intact and the item should be unopened, unwashed, or otherwise unused.Any accessories, manuals and gifts included with the item must be returned.All labels and tags should be still attached.The product being returned is not on the exclusions list below.Return shipping is at the buyers’ expense for the change of mind returnsOriginal shipping charges (including rural delivery fee) will not be refunded for change of mind returns.Please make sure you have your Trade me order number handy to make the process as smooth as possible.Once approved, you’ll be provided with the return detailsWhen we receive your item back our team will do a quick assessment then issue you a refund for that product.

Exclusions

Health and beauty products, including cosmetics and fragrances.Hosiery, underwear, and swimwear.Bedding and accessories (e.g., pillows, mattress toppers/protectors etc.)Toilet Seats (if original packaging is removed)

RESTOCKING FEES MUST APPLY (UNDER CHANGE OF MIND RETURNS)